CLIENT SERVICE SPECIALIST - CHARLOTTE, NC

Charles Schwab

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Job Information

What you are good at

  • Responsible for the day-to-day operations and administrative functions of the branch.
  • Work with Branch Manager and Financial Consultants to communicate solutions either directly or indirectly with clients.
  • Identify and refer lead opportunities to Financial Consultants.
  • Acts as an onsite dedicated service expert on a wide range of client issues. Researches and resolves client issues in cooperation with back office partners.
  • Adheres to all compliance/risk procedures and follows corporate and industry protocols.
  • Assist Branch Manager in performing daily key compliance and oversight activities for the branch.
  • Participate in projects to improve processes and enhance the client experience
  • Perform duties with confidence, minimal supervision and sound judgment to mitigate risk for the firm.
  • Research and resolution of complex client inquiries via phone, cases, and chat
What you have
  • A valid and active Series 7 license is required (license may be obtained under a condition of employment through Branch Network Licensing Program)
  • A valid and active Series 63 license is required (license may be obtained under a condition of employment through Branch Network Licensing Program)
  • 1 year of Client/Customer Service experience preferred
  • Demonstrated experience handling client needs with tact and diplomacy
  • Outstanding written and oral communication skills
  • Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
  • Ability to manage multiple client situations, needs and inquiries simultaneously
  • Ability to build and maintain good cross-enterprise working relationships
  • Basic understanding of brokerage regulations and rules that govern client accounts preferred
  • May be asked to become a Notary

Charles Schwab