Paradigm in seeking a Legal Specialist to support our client, a global leader in the legal services space. Customer service is a crucial part of this role as a large portion of time will be spent communicating with customers or clients via phone and email.
Respond to complex inquiries from claimants and clients
Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
Work effectively in a highly collaborative environment with a variety of business partners
Create, monitor, and update scripting and procedures for claims and correspondence teams
Assist the supervisor or Project Manager in resolving any issues that might arise
Monitor the overall health of the case by identifying any errors and creating solutions for resolution
Requirements
Our skills and experience wish list includes:
Juris Doctorate from an accredited US law school or foreign law degree and LLM
Customer service focused
Outstanding written and verbal communication skills are required
Ability to clearly communicate complex ideas to diverse audiences
Ability to handle changing or competing priorities to support business needs
Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
Experience with MS Office Suite, specifically Word, Excel, Access and Outlook
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.
We are proud to offer a work environment free of harassment and discrimination. We value diversity and promote respect in the workplace. We are an equal opportunity employer.
