SERVICE CENTER REPRESENTATIVE, SENIOR

Hennepin County

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Job Information

Description

Be there for life's milestones. As a Senior Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job is a match for you if you are customer-focused, detail-oriented, and have good leadership skills.

Location and hours:
This position is located at the North Minneapolis Service Center on 1001 Plymouth Ave. N., Minneapolis, MN 55411. Work hours will be Monday through Friday between 7:30 a.m. to 4:30 p.m. This schedule may change in the future or include additional evening and/or Saturday hours, depending on business needs.

About the position type:
This is a full-time, benefit earning position. This position requires working face-to-face with the public on-site.

This position is internally classified as a Service Center Representative, Senior.
Click to view the job classification specification.

Effective September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor's office, or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.

In this position, you will:

  • Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments.
  • Prepare, process, and sell a variety of licenses, permits, registrations, certificates, and applications for county and state agencies.
  • Collect data for daily, weekly, and monthly transaction reports and accounting functions; assist in maintaining inventory records for licenses.
  • Provide work direction and training to staff, carry out delegated responsibilities in the absence of supervisors, and assist with opening and closing procedures.
  • Answer technical transaction questions and resolve customer complaints.
Need to have:
  • One of the following:
  • Two years or more of experience as a Service Center Representative.
  • Two years or more of experience performing public sector service center transactions.
  • Three years or more of customer service experience.
  • Completion of an approved business school or relevant technical college program and one year or more of customer service experience.
  • This position requires extensive walking and standing for long periods of time on concrete floors.
Nice to have:
  • Experience:
  • Processing driver's licenses and/or motor vehicle renewals.
  • Providing face-to-face customer service in a high volume, fast paced environment.
  • Using Microsoft Excel, Word, or other computer applications.
  • Handling money or processing payments.
  • Ability to understand laws, policies, rules, and regulations relating to service center transactions.
Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:
Employees of the Resident and Real Estate Services Department play an integral part in making Hennepin County a great organization; one that provides taxpayers and citizens with easily accessible and time saving services they need while leading the way in implementing e-government solutions. Hennepin County Service Centers are located throughout Hennepin County to provide accurate and expedient licensing, recording, and other taxpayer services.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at .

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Under the U.S. Department of Homeland Security (DHS) and Minnesota Statutes 171.017 requirements, and as Hennepin County's service center employees issue driver's licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103.

Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.

If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department

612-348-7855

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:
  • Meaningful work
  • Public service
  • Competitive pay
  • Work-life balance
  • Generous benefits
  • Opportunities to grow
  • Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Visit our benefits page to learn more:

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found .

Hennepin County